Refund Policy

1. What counts as a paid feature

Running any of the following even once counts as using a paid feature. Browsing admissions guidelines, the eligibility check, the guides and the blog are free and are not counted.

• Viewing eligibility results calculated for a specific university
• Uploading immigration records and running the residency analysis
• Document tracking and the deadline schedule
• Building and downloading a submission pack

2. Full refund

If it is within 7 days of payment and you have not used the paid features above, we refund the full amount. Write to support@tudy.im from the email address used at checkout. We process it within 3 business days of confirming.

3. After use

Once you have used a paid feature, we do not refund the unused part of the period. The service delivers its calculations and document lists immediately. You may cancel at any time; no further charge is made, and you keep access until the period you have paid for ends.

4. Yearly plans

A yearly plan is also refunded in full within 7 days if unused. If you cancel partway through after using the service, we charge for the months used at the monthly rate and refund the balance. The discount does not apply to months already used, but the remaining time is not simply forfeited.

The refund offered to members who send us an account of their admission is a separate benefit, not part of this policy. Eligibility, the number of places and the conditions are set out on the pricing page, and applying does not guarantee payment.

5. How to cancel

You can cancel from your profile page. Your school history, travel records and documents remain stored and downloadable after cancelling. Deleting your account deletes the stored files as well.

6. Refunds for service failure

If a fault on our side prevents normal use of paid features, we either extend your period by the same length or refund it pro rata. If we discontinue the service, we refund the amount corresponding to the remaining period.

7. Statutory withdrawal

Under the Korean Act on Consumer Protection in Electronic Commerce, you may withdraw from the purchase within 7 days of payment provided you have not begun using the content. Section 2 follows this standard. Once use has begun, the same Act may limit the right of withdrawal.

8. Merchant of record

Payments are handled by Paddle.com Market Ltd as the merchant of record. Your card statement shows Paddle rather than our company name. Send refund requests to support@tudy.im and we will process them through Paddle after confirming. You may also contact Paddle directly.

9. Contact

yaholab Inc. · support@tudy.im · +82 70-8888-8287

30 Songdomirae-ro, Yeonsu-gu, Incheon, Republic of Korea